DACTEC – for all your service needs.

We handle sales and invoicing of spare parts, consumables, contracts, validation and call-outs.

Service Agreements

We have three types of service agreements;

• Pay Per Visit
• Pay Per Visit Essential
• Full Cover

Customers who take out a contract will receive a discount on any additional labour required during the contract period.

IQOQ, IPV’s, Calibration and Validation

DACTEC offers full IQOQs, IPVs, calibrations and validation that are documented and performed with calibrated standards traceable to a national standard, normally NSAI.

The 21 CFR part 11 compliant logging software we use is TQSoft from TQSolutions. See: www.tqsoftware.com

Spare Parts and Consumables

We carry a very large stock of parts and can ship parts from Germany fast using an express service.

Spare Parts – such as

Heaters, motors, sensors, etc

Consumables – such as

Wet sock, Aquatop and oils.

If you require spare parts or consumables call Dave – 087 2370674 or the office – 01 2859816.

You can also email us from our contact form and we will get back to you as soon as possible.

Installations

All our Installations include training, calibration and 12 months warranty. Retraining can also be performed at any stage if required.

Call-Outs

We aim for the fastest response times possible and do not discourage out of office hours phone assistance 24/7/365 and if necessary, service visits.

Should circumstance make it necessary e.g., Covid-19 restrictions we can provide remote service. Click here for more information on our remote service.

Maintaining Your Chamber

Day to day maintenance of your chamber is critical in order to get optimal operation and minimise downtime.

You will find all the answers in the chambers manual but in order to make it easier for you we have condensed the main points into our blog ‘Maintaining Your Chamber’ click here to read this blog.

More Information

We have been trained by Weiss Technik and also have qualifications in electronics, refrigeration and calibration.

We have worked on this equipment for more than 30 years and have being performing refrigeration repairs for more than 20 years.

We carry all the equipment necessary to carry out any refrigeration repair job and we are certified for refrigeration leak testing and repair.

All refrigeration gases are recovered and reused if possible. Waste refrigeration gases are disposed of in compliance with EU regulations.

As sole agents we have the resources of the Weiss Service Department at our disposal.

Call us today on 087-2370674/01-2859816 to discuss your Servicing Requirements or send us an email here.