Service

DACTEC for all your service needs, handles sales and invoicing of spare parts, consumables, contracts, validation and call-outs.

We have three types of service agreements;

  • Pay Per Visit
  • Pay Per Visit Essential
  • Full Cover

Customers who take out a contract will receive a discount on any additional labour required during the contract period.

DACTEC offers full IQOQs, IPVs, calibrations and validation that are documented and performed with calibrated standards traceable to a national standard, normally NSAI. The 21 CFR part 11 compliant logging software we use is TQSoft from TQSolutions. See: www.tqsoftware.com

We aim for the fastest response times possible and do not discourage out of office hours phone assistance 24/7/365 and, if necessary, service visits. We have been trained by Weiss/Vötsch and also have qualifications in electronics, refrigeration and calibration.

electronics-work

We have worked on Vötsch equipment for more than 30 years and have being performing refrigeration repairs for more than 14 years. We carry all the equipment necessary to carry out any refrigeration repair job and we are certified for refrigeration leak testing and repair. All refrigeration gases are recovered and reused if possible. Waste refrigeration gases are disposed of in compliance with EU regulations.

As sole agents we have the resources of the Weiss/Vötsch Service Department at our disposal.

We carry a very large stock of parts and can ship parts from Germany in 24 hours.

All Installations include training, calibration and 12 months warranty. Retraining can also be performed, if necessary.

Call us today on 087-2370674/01-2859816 to discuss your Servicing Requirements.