We have always found DACTEC a very reliable vendor.  They understand clearly the needs of the QC lab and have been able to provide equipment that meets these needs at a competitive price.  Annual maintenance is carried out thoroughly and on time.  Any unscheduled repairs/maintenance that is required is always facilitated with a very fast response time.  DACTEC demonstrate an excellent technical knowledge of the instruments.

In reply to your query about why we buy Votsch Chambers the reasons are simple, local reliable service and performance. We have been a customer for over 10 years and will buy again on the basis that you supply a reliable local service that can be onsite quickly when needed. We have been very happy with the service you have supplied over the years particularly since you started Dactec and have kept chambers running under difficult working conditions.

We buy Votsch units primarily for the after sales service along with the price. Its less costly, less stressful & less time consuming having a local agent come on site & perform maintenance than getting people from the UK to fly in at short notice.

We buy Votsch units primarily for the after sales service along with the price. Its less costly, less stressful & less time consuming having a local agent come on site & perform maintenance than getting people from the UK to fly in at short notice.

Good reliable service! and back up

The best cabinet purchased to date is the VP1300, it is less awkward (no motor protruding out the back), sits well/neat in the room and has great storage capacity.
I would imagine in the future if we are to purchase additional cabinets as our needs arise, we would select the VP1300 style of cabinet.

[1] We had a long working relationship with Dave Toner (when he worked with another organisation). We knew the standard of his work was excellent and that once there were clear instructions on what we wanted in the line of the cabinet itself, its Qualification and maintenance that Dave would ensure follow through and that we were in line with current industry and GMP standards with our documentation. So I suppose you could say Dave’s knowledge of the equipment and requirements was the first factor.
[2] Dactec was in a position to provide the cabinet (which met the requirements of our URS) in what was seen at the time as a reasonable timeframe. The project plan proposed was thorough and timely with the qualification documentation provided as part of the overall package.
[3] Obviously cost was a factor. Dactec were not the cheapest. However, it was felt that the experience and follow up that would be provided would outweigh the initial extra outlay.

They are reliable high quality systems
Meet our required specifications in terms of extreme temps, humidity and ramp rates
There is good support locally for the systems.

Easy machine layout to fault-find and work with, unless you are changing a compressor! ( A Leading Electronics Company.)